{"id":18973,"date":"2016-03-17T00:00:00","date_gmt":"2016-03-17T00:00:00","guid":{"rendered":"https:\/\/cms.fiveaa.com.au\/uncategorized\/telstra-boss-apologises-for-massive-outage\/"},"modified":"2016-03-17T00:00:00","modified_gmt":"2016-03-17T00:00:00","slug":"telstra-boss-apologises-for-massive-outage","status":"publish","type":"post","link":"https:\/\/cms.fiveaa.com.au\/news\/telstra-boss-apologises-for-massive-outage\/","title":{"rendered":"Telstra boss apologises for massive outage"},"content":{"rendered":"
Image | Fairfax<\/a><\/h6>\n

Telstra boss Andy Penn has publicly apologised for the telco’s latest massive outage that affected about eight million customers for up to four hours.<\/h3>\n

Customers took to social media to vent their frustration about problems accessing Telstra’s mobile and data networks from about 6pm on Thursday.<\/p>\n

Telstra’s chief executive fronted the media in Melbourne on Friday morning to say he was “sincerely sorry” to customers and offer them a data-free day, as happened after a similar outage in February.<\/p>\n

Mr Penn said Telstra had “an issue in the network that caused a number of services to be disrupted at the same time and it was reconnecting that caused extreme congestion” and thus delayed reconnection.<\/p>\n

Most services were back up within two hours and the network was fully operating after four hours.<\/p>\n

“It affected about 50 per cent of the calls and we have about 16 million customers on our network,” he said.<\/p>\n

“It goes without question there will be another data-free day and that will be on Sunday, April 3.”<\/p>\n

After February’s outage, Telstra blamed human error. Thursday’s outage was not related, with Telstra saying an overseas connection problem affecting international roaming customers had a flow-on effect domestically.<\/p>\n

“One outage is not good, is not acceptable but two is absolutely not acceptable, Mr Penn said.<\/p>\n

He said he was committed to doing all he could to ensure no more similar occurrences.<\/p>\n

Telstra says it is adding the “lessons learned” from the Thursday outage to the engineering review of its network that started after the February episode, with global experts brought in.<\/p>\n

SEE ALSO: JAY WEATHERILL\u2019S GIANT WHACK AT THE LIBERAL PARTY<\/a><\/strong><\/p>\n

SEE ALSO: CORNESY WON\u2019T DEFEND STEPHEN DANK ON THIS ONE<\/a><\/strong><\/p>","protected":false},"excerpt":{"rendered":"

Image | Fairfax Telstra boss Andy Penn has publicly apologised for the telco’s latest massive outage that affected about eight million customers for up to four hours. Customers took to social media to vent their frustration about problems accessing Telstra’s mobile and data networks from about 6pm on Thursday. Telstra’s chief executive fronted the media […]<\/p>\n","protected":false},"author":6,"featured_media":18974,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[144],"tags":[],"geo_market":[],"class_list":["post-18973","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news"],"acf":[],"yoast_head":"\nTelstra boss apologises for massive outage - FIVEAA<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/cms.fiveaa.com.au\/news\/telstra-boss-apologises-for-massive-outage\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Telstra boss apologises for massive outage\" \/>\n<meta property=\"og:description\" content=\"Image | Fairfax Telstra boss Andy Penn has publicly apologised for the telco’s latest massive outage that affected about eight million customers for up to four hours. Customers took to social media to vent their frustration about problems accessing Telstra’s mobile and data networks from about 6pm on Thursday. Telstra’s chief executive fronted the media […]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/cms.fiveaa.com.au\/news\/telstra-boss-apologises-for-massive-outage\/\" \/>\n<meta property=\"og:site_name\" content=\"FIVEAA\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/1395FIVEaa\" \/>\n<meta property=\"article:published_time\" content=\"2016-03-17T00:00:00+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/cms.fiveaa.com.au\/wp-content\/uploads\/2020\/03\/andy_penn.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"620\" \/>\n\t<meta property=\"og:image:height\" content=\"349\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Tim Ashdown\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@1395FIVEaa\" \/>\n<meta name=\"twitter:site\" content=\"@1395FIVEaa\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Tim Ashdown\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/cms.fiveaa.com.au\\\/news\\\/telstra-boss-apologises-for-massive-outage\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/cms.fiveaa.com.au\\\/news\\\/telstra-boss-apologises-for-massive-outage\\\/\"},\"author\":{\"name\":\"Tim Ashdown\",\"@id\":\"https:\\\/\\\/cms.fiveaa.com.au\\\/#\\\/schema\\\/person\\\/c9993afbb4e9c76944cb880fa918b687\"},\"headline\":\"Telstra boss apologises for massive outage\",\"datePublished\":\"2016-03-17T00:00:00+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/cms.fiveaa.com.au\\\/news\\\/telstra-boss-apologises-for-massive-outage\\\/\"},\"wordCount\":293,\"image\":{\"@id\":\"https:\\\/\\\/cms.fiveaa.com.au\\\/news\\\/telstra-boss-apologises-for-massive-outage\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/cms.fiveaa.com.au\\\/wp-content\\\/uploads\\\/2020\\\/03\\\/andy_penn.jpg\",\"articleSection\":[\"News\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/cms.fiveaa.com.au\\\/news\\\/telstra-boss-apologises-for-massive-outage\\\/\",\"url\":\"https:\\\/\\\/cms.fiveaa.com.au\\\/news\\\/telstra-boss-apologises-for-massive-outage\\\/\",\"name\":\"Telstra boss apologises for massive outage - FIVEAA\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/cms.fiveaa.com.au\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/cms.fiveaa.com.au\\\/news\\\/telstra-boss-apologises-for-massive-outage\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/cms.fiveaa.com.au\\\/news\\\/telstra-boss-apologises-for-massive-outage\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/cms.fiveaa.com.au\\\/wp-content\\\/uploads\\\/2020\\\/03\\\/andy_penn.jpg\",\"datePublished\":\"2016-03-17T00:00:00+00:00\",\"author\":{\"@id\":\"https:\\\/\\\/cms.fiveaa.com.au\\\/#\\\/schema\\\/person\\\/c9993afbb4e9c76944cb880fa918b687\"},\"breadcrumb\":{\"@id\":\"https:\\\/\\\/cms.fiveaa.com.au\\\/news\\\/telstra-boss-apologises-for-massive-outage\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/cms.fiveaa.com.au\\\/news\\\/telstra-boss-apologises-for-massive-outage\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/cms.fiveaa.com.au\\\/news\\\/telstra-boss-apologises-for-massive-outage\\\/#primaryimage\",\"url\":\"https:\\\/\\\/cms.fiveaa.com.au\\\/wp-content\\\/uploads\\\/2020\\\/03\\\/andy_penn.jpg\",\"contentUrl\":\"https:\\\/\\\/cms.fiveaa.com.au\\\/wp-content\\\/uploads\\\/2020\\\/03\\\/andy_penn.jpg\",\"width\":620,\"height\":349},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/cms.fiveaa.com.au\\\/news\\\/telstra-boss-apologises-for-massive-outage\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/cms.fiveaa.com.au\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Telstra boss apologises for massive outage\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/cms.fiveaa.com.au\\\/#website\",\"url\":\"https:\\\/\\\/cms.fiveaa.com.au\\\/\",\"name\":\"FIVEAA\",\"description\":\"Always Adelaide\",\"alternateName\":\"FIVEAA\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/cms.fiveaa.com.au\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/cms.fiveaa.com.au\\\/#\\\/schema\\\/person\\\/c9993afbb4e9c76944cb880fa918b687\",\"name\":\"Tim Ashdown\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/3d478e03918069695ae92ceb9741ab4b36830cf8102e75dd26c3949e28ad1aba?s=96&d=mm&r=g\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/3d478e03918069695ae92ceb9741ab4b36830cf8102e75dd26c3949e28ad1aba?s=96&d=mm&r=g\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/3d478e03918069695ae92ceb9741ab4b36830cf8102e75dd26c3949e28ad1aba?s=96&d=mm&r=g\",\"caption\":\"Tim Ashdown\"},\"url\":\"https:\\\/\\\/cms.fiveaa.com.au\\\/author\\\/tashdown\\\/\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Telstra boss apologises for massive outage - FIVEAA","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/cms.fiveaa.com.au\/news\/telstra-boss-apologises-for-massive-outage\/","og_locale":"en_US","og_type":"article","og_title":"Telstra boss apologises for massive outage","og_description":"Image | Fairfax Telstra boss Andy Penn has publicly apologised for the telco’s latest massive outage that affected about eight million customers for up to four hours. Customers took to social media to vent their frustration about problems accessing Telstra’s mobile and data networks from about 6pm on Thursday. Telstra’s chief executive fronted the media […]","og_url":"https:\/\/cms.fiveaa.com.au\/news\/telstra-boss-apologises-for-massive-outage\/","og_site_name":"FIVEAA","article_publisher":"https:\/\/www.facebook.com\/1395FIVEaa","article_published_time":"2016-03-17T00:00:00+00:00","og_image":[{"width":620,"height":349,"url":"https:\/\/cms.fiveaa.com.au\/wp-content\/uploads\/2020\/03\/andy_penn.jpg","type":"image\/jpeg"}],"author":"Tim Ashdown","twitter_card":"summary_large_image","twitter_creator":"@1395FIVEaa","twitter_site":"@1395FIVEaa","twitter_misc":{"Written by":"Tim Ashdown","Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/cms.fiveaa.com.au\/news\/telstra-boss-apologises-for-massive-outage\/#article","isPartOf":{"@id":"https:\/\/cms.fiveaa.com.au\/news\/telstra-boss-apologises-for-massive-outage\/"},"author":{"name":"Tim Ashdown","@id":"https:\/\/cms.fiveaa.com.au\/#\/schema\/person\/c9993afbb4e9c76944cb880fa918b687"},"headline":"Telstra boss apologises for massive outage","datePublished":"2016-03-17T00:00:00+00:00","mainEntityOfPage":{"@id":"https:\/\/cms.fiveaa.com.au\/news\/telstra-boss-apologises-for-massive-outage\/"},"wordCount":293,"image":{"@id":"https:\/\/cms.fiveaa.com.au\/news\/telstra-boss-apologises-for-massive-outage\/#primaryimage"},"thumbnailUrl":"https:\/\/cms.fiveaa.com.au\/wp-content\/uploads\/2020\/03\/andy_penn.jpg","articleSection":["News"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/cms.fiveaa.com.au\/news\/telstra-boss-apologises-for-massive-outage\/","url":"https:\/\/cms.fiveaa.com.au\/news\/telstra-boss-apologises-for-massive-outage\/","name":"Telstra boss apologises for massive outage - FIVEAA","isPartOf":{"@id":"https:\/\/cms.fiveaa.com.au\/#website"},"primaryImageOfPage":{"@id":"https:\/\/cms.fiveaa.com.au\/news\/telstra-boss-apologises-for-massive-outage\/#primaryimage"},"image":{"@id":"https:\/\/cms.fiveaa.com.au\/news\/telstra-boss-apologises-for-massive-outage\/#primaryimage"},"thumbnailUrl":"https:\/\/cms.fiveaa.com.au\/wp-content\/uploads\/2020\/03\/andy_penn.jpg","datePublished":"2016-03-17T00:00:00+00:00","author":{"@id":"https:\/\/cms.fiveaa.com.au\/#\/schema\/person\/c9993afbb4e9c76944cb880fa918b687"},"breadcrumb":{"@id":"https:\/\/cms.fiveaa.com.au\/news\/telstra-boss-apologises-for-massive-outage\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/cms.fiveaa.com.au\/news\/telstra-boss-apologises-for-massive-outage\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/cms.fiveaa.com.au\/news\/telstra-boss-apologises-for-massive-outage\/#primaryimage","url":"https:\/\/cms.fiveaa.com.au\/wp-content\/uploads\/2020\/03\/andy_penn.jpg","contentUrl":"https:\/\/cms.fiveaa.com.au\/wp-content\/uploads\/2020\/03\/andy_penn.jpg","width":620,"height":349},{"@type":"BreadcrumbList","@id":"https:\/\/cms.fiveaa.com.au\/news\/telstra-boss-apologises-for-massive-outage\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/cms.fiveaa.com.au\/"},{"@type":"ListItem","position":2,"name":"Telstra boss apologises for massive outage"}]},{"@type":"WebSite","@id":"https:\/\/cms.fiveaa.com.au\/#website","url":"https:\/\/cms.fiveaa.com.au\/","name":"FIVEAA","description":"Always Adelaide","alternateName":"FIVEAA","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/cms.fiveaa.com.au\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Person","@id":"https:\/\/cms.fiveaa.com.au\/#\/schema\/person\/c9993afbb4e9c76944cb880fa918b687","name":"Tim Ashdown","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/secure.gravatar.com\/avatar\/3d478e03918069695ae92ceb9741ab4b36830cf8102e75dd26c3949e28ad1aba?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/3d478e03918069695ae92ceb9741ab4b36830cf8102e75dd26c3949e28ad1aba?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/3d478e03918069695ae92ceb9741ab4b36830cf8102e75dd26c3949e28ad1aba?s=96&d=mm&r=g","caption":"Tim Ashdown"},"url":"https:\/\/cms.fiveaa.com.au\/author\/tashdown\/"}]}},"jetpack_featured_media_url":"https:\/\/cms.fiveaa.com.au\/wp-content\/uploads\/2020\/03\/andy_penn.jpg","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/cms.fiveaa.com.au\/wp-json\/wp\/v2\/posts\/18973","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cms.fiveaa.com.au\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/cms.fiveaa.com.au\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/cms.fiveaa.com.au\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/cms.fiveaa.com.au\/wp-json\/wp\/v2\/comments?post=18973"}],"version-history":[{"count":0,"href":"https:\/\/cms.fiveaa.com.au\/wp-json\/wp\/v2\/posts\/18973\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/cms.fiveaa.com.au\/wp-json\/wp\/v2\/media\/18974"}],"wp:attachment":[{"href":"https:\/\/cms.fiveaa.com.au\/wp-json\/wp\/v2\/media?parent=18973"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/cms.fiveaa.com.au\/wp-json\/wp\/v2\/categories?post=18973"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/cms.fiveaa.com.au\/wp-json\/wp\/v2\/tags?post=18973"},{"taxonomy":"geo_market","embeddable":true,"href":"https:\/\/cms.fiveaa.com.au\/wp-json\/wp\/v2\/geo_market?post=18973"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}